Refunds / Cancellation Policy
These Refund and Cancellation Terms govern the relationship between Singonaa Music Pvt. Ltd. and the users, artists, customers, or organizations using our platform and booking musical performances, live events, musical gifting services, and entertainment events through our website.
By booking any service through Singonaa Music, you acknowledge and agree to the refund, cancellation, artist, and customer policies mentioned below.
Customer Refund & Cancellation Policy
1. Booking Confirmation
A booking is considered confirmed only after successful payment and confirmation from Singonaa Music.
2. Cancellation by Singonaa Music
In case Singonaa Music cancels a booking due to operational, technical, or artist-related issues, customers will receive a full refund.
3. Cancellation by Customer
- Cancellation made more than 72 hours before the event: Eligible for 70% refund.
- Cancellation within 72 hours of the event: No refund will be provided.
- Refunds will be processed within 7–10 business days.
4. Rescheduling
Customers may request one-time rescheduling at least 72 hours before the event date.
5. Customer Responsibilities
- Customers must provide accurate event details.
- Customers are responsible for artist safety and venue arrangements.
- Misconduct toward artists may lead to immediate cancellation without refund.
Force Majeure
Singonaa Music shall not be responsible for delays, cancellations, or performance failures caused by natural disasters, government restrictions, technical outages, weather conditions, or any unforeseen circumstances beyond control.
Contact Support
For refund, cancellation, artist, or customer-related queries, please contact our support team through the Contact Us page.
Singonaa Music reserves the right to update or modify these policies at any time without prior notice.